Refund policy

Returns & Exchanges

Your peace of mind is part of the purchase. We want buying from Toy Doggie to be clear and simple, and we want what you receive to respond when you use it. If something is not right with your order, we are here to make it right with you.

Our 30-day return policy

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

How to start a return

Contact us at info@toydoggiebrand.com with your order number, the item(s) you want to return, and the reason. If your return is approved, we will send you instructions on how and where to send your package. Return shipping costs are the customer's responsibility, except when the item is defective, damaged, or we sent the wrong product, in which case we cover it. Items sent back without first requesting a return will not be accepted.

Returns mailing address:
Toy Doggie LLC
PO Box 897
San Lorenzo, PR 00754
United States

Getting the right fit from the start

Before you think about an exchange, we would rather save you the step. Every sized product has an illustrated size finder by weight and breed, plus an exact measurements chart (neck, chest, length) in our Size Guide. Take a minute to measure your pet and confirm the size before you order. We built that guide so you get it right the first time.

If you need to exchange for a different size

If the size is not right, we will make the exchange with you. Because the product shipped correctly and the size was the one selected on the order, the costs of the size exchange are the customer's responsibility:

return shipping for the piece coming back,
reshipping for the correct size,
a service and processing fee,
and the price difference, if the new size costs more.

Shipping costs vary based on the rate of the carrier you choose. Before we process the exchange, we send you the full breakdown, and we only charge once you approve it. Nothing is charged by surprise: you see it first, then you decide.

This applies to exchanges by size or preference. If the item arrived defective, damaged, or it was our mistake, that is not a size exchange: we cover it (see the section below).

Damages and wrong items

Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong product, contact us right away at info@toydoggiebrand.com with photos of the item and the packaging so we can evaluate it and make it right. In these cases, shipping is on us.

Non-returnable items

For hygiene and safety reasons, the following cannot be returned: opened or used consumable products (treats, balms, shampoos, sprays), gift cards, and sale or outlet items. If you have a question about a specific item, reach out before ordering and we will gladly help.

Refunds

Once we receive and inspect your return, we will let you know if the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Remember that your bank or credit card company may need additional time to post the refund. If more than 15 business days have passed since your return was approved and you have not received it, contact us at info@toydoggiebrand.com.

Questions?